FAQs

If you can't find the answer to your question below, please drop us an email at info@origembrand.com. We will get back to you as fast as possible!
 

Q: Are your sunglasses sustainable?

A: Yes, they are! Our sunglasses are made out of a sustainable and renewable resource: bamboo. 

By planting 5 trees for each purchase, we also make sure that our sunglasses are actually carbon negative.

Q: Why are they made of bamboo?

A: Bamboo is an amazing material with many properties.

It is the fastest growing plant in the world, it is highly flexible, resistant, 100% clean, releases 35% more oxygen than other plants among many others.

Check out our dedicated page to find more on this topic: Why bamboo?

Q: Are they fairly made?

A: Yes, they are!

Throughout the years we have developed a very close and productive relationship with all our local suppliers. We have made sure that:

  • All UN-ILO and Fair Trade working standards are being followed in all steps of the process.
  • Everyone involved in the production process receives a fair share of money for their work. This is one of the reasons for why bamboo is such an expensive resource to work with.

Q: What do I get with my sunglasses?

A: Every purchase receives:

    • Bamboo case
    • Bamboo fiber cleaning cloth + pouch
    • Plantable tag (Grow your Tag!)
    • 5 trees planted

Q: What type of lenses do you use?

A: Great eyewear is all about amazing lenses and our Polarized + UVA/UVB 400 protection (CE) lenses will provide you the best optical confort and protection available in the market.
 

Q: What does UVA/UVB 400 protection mean? What are polarised lenses?

A:  UV light is type of radiation emitted by the sun (just like normal light). However, because it carries more energy, UV light can damage our vision. Our lenses are equipped with filters that block all types of UV light (type A and B) up to 400nm of wave-length — that is, blocking all harmful radiation. 
 
Polarised light occurs when you look at a reflecting shinny surface (like the road or the sea) on a bright sunny day. That feeling of being blinded by intense brightness is caused by polarised light. Our lenses are equipped with a polarising filter to increase visual confort and reduce eyestrain (perfect for the beach or driving). Try looking at the ocean on a bright sunny day with our polarised sunglasses —you will see the magic of polarisation. 
 

Q: Can I exchange / return my sunglasses?

A: Of course! All purchases are covered under our 30-day satisfaction guarantee. That means that if you are not 100% happy with your sunglasses you have 30 days to contact us and ask for a different pair or your money back.

If you wish to proceed with an exchange / return simply send us an email to info@origembrand.com mentioning your order number and we will be happy to help :)

Q: Do you really plant 5 trees?

A: Actually, you do. Our products are carbon-negative because when you purchase them we already include your contribution to plant 5 trees.

We work with various organizations like WWF, Trees for the Future or the Rainforest Alliance to make sure that your money hits the ground the fastest possible.

Q: How long does my order take to arrive? How much does it cost?

A: 1-5 business days (48h for PT and ES).

For PT and ES shipping is free for all orders. For the UK shipping is free for order +£50 and £5.0 (€5.5) for all other orders.

Find out more in our dedicated page: Shipping & Payment Details.

Q: Where do you ship to?

A: We ship to the whole of Europe: for free!

If you want to received your order outside of Europe please contact us: we are happy to arrange a solution for you.

 

Q: How can I pay?

A: We offer many 100% secure payment methods. If you can't find yours, contact us so we can find a suitable solution for you!

Right now, you can pay with:
  • VISA, MASTERCARD, AMEX
  • PayPal
  • iDEAL (NL)
  • MB reference / MBNet (PT)
  • Payment on arrival (PT)

Find out more in our dedicated page: Shipping & Payment Details.

 

If you couldn't find the answer to your question here drop us an email at info@origembrand.com. We will get back to you as fast as possible!