FAQs

If you can't find the answer to your question below, please drop us an email at info@origembrand.com. We will get back to you as fast as possible!

Q: Are you sunglasses sustainable?

A: Yes, they are! Our sunglasses are made out of a sustainable and renewable resource: bamboo. 

By planting 5 trees for each purchase, we also make sure that our sunglasses are actually carbon negative.

Q: Why are they made of bamboo?

A: Bamboo is an amazing material with many properties.

It is the fastest growing plant in the world, it is highly flexible, resistant, 100% clean, releases 35% more oxygen than other plants among many others.

Check out our dedicated page to find more on this topic: Why bamboo?

Q: Are they fairly made?

A: Yes, they are!

Throughout the years we have developed a very close and productive relationship with all our local suppliers. We have made sure that:

- All UN-ILO and Fair Trade working standards are being followed in all steps of the process.

- Everyone involved in the production process receives a fair share of money for their work. This is one of the reasons for why bamboo is such an expensive resource to work with.

Q: What do I get with my sunglasses?

A: Every purchase receives:

- Bamboo case

- Bamboo fiber cleaning cloth + pouch

- Plantable tag (Grow your Tag!)

- Free shipping

- 100% satisfaction guarantee

- 5 trees planted

Q: What about the lenses? Which ones do you offer?

A: Polarized. Maximum UVA/UVB 400 protection. Certified by the EU (CE). 

Q: Do you really plant 5 trees?

A: Actually, you do. Our products are carbon-negative because when you purchase them we already include your contribution to plant 5 trees.

We work with various organizations like WWF, Trees for the Future or the Rainforest Alliance to make sure that your money hits the ground the fastest possible.

Q: How are your prices so competitive?

A: Bamboo is much (much!) more expensive than other materials (x5 to x10 more than plastic).

But sustainability shouldn't be a luxury: it's a necessity.

Our secret? Cut on promotions, limit ads and focus on producing the best customer experience at an affordable price.

Q: How long does my order take to arrive? Is it free?

A: 1-5 business days (48h for PT and ES).

And yes: it's completely free! We offer free shipping on all orders.

Find out more in our dedicated page: Shipping & Payment Details.

Q: Where do you ship to?

A: We ship to the whole of Europe: for free!

If you want to received your order outside of Europe please contact us: we are happy to arrange a solution for you.

Q: Can I exchange or return my sunglasses if I don't like them?

A: Of course! We have no use for unhappy clients.

For a period of 5 days after receiving your order you can exchange it or ask for your money back: no questions asked.

Find out more in our dedicated page: Exchanges & Returns.

Q: How can I pay?

A: We offer many 100% secure payment methods. If you can't find yours, contact us so we can find a suitable solution for you!

Right now, you can pay with: VISA, MASTERCARD, AMEX / PayPal / iDEAL (NL)/ MB reference / MBNet (PT) / Payment on arrival (PT).

Find out more in our dedicated page: Shipping & Payment Details.

Q: Do you have any stores?

A: Yes! Depending on the season, we can have up to 18 stores in Portugal selling our products! Check out where in our footnome menu under the "Find us" tab.

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If you couldn't find the answer to your question above drop us an email at info@origembrand.com. We will get back to you as fast as possible!