Your satisfaction is our number one priority. For that reason, we created an easy, quick and flexible return and exchange policy that allows you to be comfortable with us every step of the way.
Below you can find a summary of the most important points with regards to an exchange or return procedure. For the full explanation, please refer to our Exchanges and Returns page, where all the information can be found.
For any further clarifications, please do not hesitate in contacting us through firstname.lastname@example.org or through any other official communication channel.
You are eligible for exchanging or returning your products if:
- You are within 5-day period after the reception of your product.
- Both the product(s) and any other material sent in your package remain available for return at their original level of preservation.
- You are able to present a receipt or proof of payment and produce a valid identification card and/or proof of address.
- For returns only, you are the person that paid for the products or this person is easily accessible to you.
- Your received products displaying visible damages and you report those within a 48h period after the reception of your product.
If you are eligible and wish to continue with your exchange or return you should take the following steps:
- Please read carefully our Exchanges and Returns page where detailed information about these processes can be found.
- Contact us through any of the official channels stating your intent. In this contact please do not forget to include your order number, as well any other relevant informations about your exchange or return.
- As soon as possible, we will get back to you confirming your request and directing you with more detailed instruction on how to proceed. Once we do this, please follow this steps and return the package to us.
- We will very shortly analyze the products and get back to you with a final decision about your process and with news about either your refund or your new products.
If you have any questions, suggestions or remarks please do not hesitate in contacting us.